Prescription Drugs
Common Questions
When Will I Receive my ID Card?
You will not receive a Caremark ID card. Your prescription information is included on your BlueCross BlueShield of Illinois ID card.
What is the Generic Substitution Policy?
Unless your physician indicates a prescription must be a brand drug (dispense as written), your prescription will be filled with a generic drug. If you wish to purchase a brand “Preferred/Non-Preferred” drug when a generic is available, you will pay the generic copay plus the difference between the costs, unless your physician substantiates “dispense as written” when issuing your brand prescription.
Why Can’t the Pharmacy Fill My Prescription?
If your pharmacy is not able to fill your prescription, ask the pharmacy to call Caremark at 1-800-565-5827 to confirm coverage.
How Does Coverage with Another Prescription Drug Plan Work?
There is no coordination of benefit provision under the plan. You will pay the full co-insurance under the plan even if you have other insurance.
What About Other Prescription Discount Cards?
Other prescription discount cards cannot be applied toward the cost of a prescription under the plan. If you use a discount card, the amount paid will not be applied toward your medical deductible (Consumer Choice Plan only).
How Are Prescription Drugs Covered in the Consumer Choice PPO Plan?
Your prescription costs are applied to your deductible. Contact BCBSIL to confirm your deductible amount.
What if I Have More Questions?
- Call CVS/Caremark at 1-800-565-5827.
- Contact your local pharmacist or medical provider if you have any questions about your prescribed medications.