A Passion to Serve

Nikki Degner

Benefits Team Lead, Farm Credit Foundations

“In the months before the birth of our son, Nolan, my wife and I learned that he would be born with some medical issues. We began researching treatment options and doctors available. However, along with new doctors and new treatments, came insurance coverage questions.  Nikki Degner, in the Benefits area of Foundations, worked with me repeatedly, answering my questions on various issues from ‘if the treatments were covered,’ ‘who was in network or out of network,’ to ‘what was covered and what was not.’ She helped me understand the actions I needed to take and the questions I needed to ask. She was always quick with a reply and always pointed me in the right direction. She made the whole process much easier to handle by what she did for us. Here’s to Nikki and all the she did for my family and me!”

— Paul Meharry, Employee at FCF of Illinois

Heather Binger

Product Management Specialist, Farm Credit Foundations

“Thank you to Heather for fast and friendly customer service to our Association during 360 Feedback reviews. She was available to anyone, any time, for any number of requests. 360 Feedback is very important to this Association and her ability to provide such responsive customer service makes the process much smoother on my end as well as for all FCSSW employees.”

                          — Laurie Warren, HR Client

Amy Albers

Shared Services Specialist, Farm Credit Foundations

“Amy recently helped me through a tough last-minute situation at a time when I am sure she was already extremely busy. She has always been a great support and I appreciate her patience and skill at handling any situation I come to her with to help me solve.”

                          — Linda Iverson, HR Client

Mike Nelson

Shared Services Specialist, Farm Credit Foundations

“I think Mike has earned multiple Ovations from me. He has once again patiently and calmly helped through an 11th-hour payroll crisis. He is always professional and through the phone I can hear the smile he always wears on his face. I always sense he cares about me, his client.”

                         — Janet Bartel, HR Client

Claire Brandenburg

Shared Services Specialist, Farm Credit Foundations

“I started working for Farm Credit and did not have experience with dependent care Flexible Spending Accounts. I had trouble on the vendor website; I called their help line and even spoke to a supervisor. I was told I had overpaid and that I would not be reimbursed for more than half of the money I put in the previous year.  I called Claire Brandenburg at Foundations and explained the problem. She understood, showed concern and reassured me, and then worked with the vendor to get my reimbursement processed. She helped me get it fixed, and fixed quickly — great job!

— Melissa Arie, Employee at East Central Oklahoma